How to Harness AI and Generate ROI with IBM


Unified endpoint management (UEM) gives IT leaders the technology to manage and secure smartphones, tablets, laptops, desktops, wearables and Internet of Things (IoT) connected devices. With Watson™, IBM® MaaS360® delivers an AI approach to UEM to enable endpoints, end users and everything in between — apps, content and data.

MaaS360’s approach to UEM offers cognitive insights, contextual analytics and cloud-sourced benchmarking capabilities for more-informed decision-making. This allows IT to see what happened, what can happen, and what can be done while protecting all endpoints, applications, docs and their data from one platform. Here are some of the features you can find in this solution:

Support for legacy systems: By supporting legacy systems such as Windows XP, Microsoft Vista and Microsoft Windows 7, MaaS360 offers an opportunity to reduce systems and costs. Integrated with IBM BigFix®, a consistent leader in patching and asset management, MaaS360 supports most commonly used OSs across all platforms.

Identity and access management: Identity and access management (IAM), including single sign-on (SSO) to web and cloud apps, is fully integrated into MaaS360 as a standard offering and requires no additional hardware or software.

Protect against malware and malicious websites: MaaS360 provides an all-in-one solution that allows you to detect, analyze and remediate enterprise malware on endpoints. It provides advanced jailbreak, root and hider detection with over-the-air updates for security definitions.

Round-the-clock technical support: MaaS360 includes 24×7 support, staffed by subject matter experts, to all customers at no additional charge. Customer support is available via email, phone, web and chat.

How MaaS360 can produce a 160% ROI for customers

In May 2019, IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to show the value that organizations could achieve by deploying MaaS360. Based on current IBM customers, Forrester created a composite organization with over 9,500 employees spread across six offices as well as remote workers. The composite organization has over 22,000 endpoints running on Apple, Android and Windows devices with many of its workers using both a laptop or desktop and a mobile phone.

Based on this composite customer, here were some of Forrester’s key findings:

Maas360 reduced the time needed to configure endpoints by 96%. With MaaS360’s low-touch, no-touch deployment capabilities, the composite organization no longer had to manually provision and image endpoints individually. The organization could now ship endpoints to their final destination instead of needing to configure everything at its headquarters.

Maas360 reduced the time needed to set up end users by 47%. IT administrators no longer had to deal with department-specific configurations and could instead focus on answering end user questions, going over the capabilities of the user’s new device and educating new hires on corporate policies.

Decreased time spent on auditing by 58% and updating devices by 50%. With MaaS360, the ability to manage and secure devices became far more simplified. IT administrators now had full visibility into their security posture across endpoints and operating systems in one centralized console. MaaS360 enabled the IT organization to apply patches and updates quickly and easily, regardless of whether a device was on the enterprise network.

Reduced the number of tickets received by 50% and reduced remediation time by 50%. SSO, a self-service portal and an AI assistant all reduce the number of tickets end users submit. In addition, the added visibility and control provided by MaaS360 enabled IT administrators to resolve tickets faster by giving them improved visibility and control into endpoints.

80% reduction in cyber security incidents. Management features like SSO and MFA, container apps for strong data leak prevention and MaaS360’s application security features allowed the organization to improve its security posture across all endpoints. IBM MaaS360’s mobile threat defence combined with AI-powered insights and analytics enabled the organization to detect, analyze and remediate malware threats faster than before. This resulted in a three-year, risk-adjusted PV savings of over $2.2 million.

Two and a half minutes saved per end user per day. With Maas360, end users could access important files and applications across more devices and in more locations, increasing their productivity outside of the office.To learn more about IBM products and solutions, visit